Privacy Policy

Your privacy

This Privacy Policy is the statement of Callo Consulting Pty Ltd (ABN 94 635 261 755), trading as Callo CX.

This Policy outlines how we manage your personal information.

Callo Consulting Pty Ltd, trading as Callo CX, is committed to protecting your privacy through compliance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

This Privacy Policy (the Policy) uses the definition of personal information provided in the Privacy Act.

If you have any questions about this Policy or how your personal information is handled, please contact us using the contact form on our website.

Our policy

Your personal and business information belongs to you and you have control over how it is used.

We use enquiry and download forms that collect the minimum amount of information required to respond to your query or provide the information you have requested.

We aim to ensure that any personal information we collect is handled securely, responsibly, and only used for the purposes for which it was provided.

What kinds of personal information do we collect and hold?

Personal information is any information that could be used to identify you, including information you provide when you enquire about our services or subscribe to communications through our website.

This may include:

  • your name
  • email address
  • contact details
  • location
  • the business you operate or represent
  • information about your enquiry
  • your preferences regarding our services

We generally collect personal information directly from you when you interact with our website, submit forms, or communicate with us.

How we use personal information

We may use personal information collected through our website to:

  • respond to enquiries and requests
  • provide information about our services
  • send resources or materials you have requested
  • communicate updates about workshops, events, or courses
  • improve our services and customer experience
  • develop customer insights and better understand our audience
  • respond to employment enquiries

We only use personal information for purposes that are reasonably expected in the context in which it was provided.

Direct marketing

Email communication is intended for the addressee only, is private and confidential, and is subject to the applicable terms and conditions.

Access to email by anyone else is unauthorised and messages should not be read if delivered in error.

At times we may use your contact information to let you know about upcoming workshops, events, courses, services, and news. This helps us provide updates that may be relevant to your interests.

You can opt out of marketing communications at any time by clicking the unsubscribe link in the footer of our emails or by contacting us directly at hello@calloconsulting.com.au.

Protecting information

Callo Consulting Pty Ltd (trading as Callo CX) takes reasonable steps to protect personal and business information from misuse, loss, unauthorised access, modification, or disclosure.

Callo Consulting Pty Ltd will not transfer, trade, or sell personal information or business information to any third parties under any circumstances.

Your personal and business information may be stored in secure third-party systems used to manage communications and enquiries. These systems are used only for communication directly with Callo Consulting.

Access and correction of information

You have the right to request access to personal information that we hold about you and to request corrections if you believe the information is inaccurate or incomplete.

If you would like to access or update your personal information, please contact us through the contact form on our website.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.

Any updates will be published on this page.

Contact

If you have any questions about this Privacy Policy or the handling of your personal information, please contact us through the contact form on our website.

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